Agreement
By accessing, using, browsing or booking through our Web Site(s) or
Directly or Indirectly through Savion Travel Services Pvt. Ltd. or its
representative(s), you agree that you have read, understood and agree to
be bound by these terms and conditions and you agree to comply with all
applicable laws, rules and regulations.
Prices :
Prices quoted generally include accommodation charges, taxes (unless
specified otherwise) and in some cases specified meals (Breakfast /
Lunch / Dinner). Prices do not however include any personal expenses or
additional fees such as telephone calls, items from the mini-bar,
services, cleaning, etc.
Payments :
For the services contracted, advance payment should be made to hold the
booking on a confirmed basis and the balance amount (if any) needs to be
paid either before your departure from your country or upon arrival in
INDIA. We hold the right to decide upon the amount to be paid as an
advance payment, based on the nature of services, vendor requirements
and/or the time left for the commencement of the services.
Mode of Payment :
Overseas advance payment can be made through Bank / Wire Transfer to
our bank account. The transfer/processing charges levied by the bank
need to be deposited in addition to the payment amount.
Based on the transactional requirements, advance payments can be made
through one of the following methods:
» Visa/ MasterCard/ Diners/ American Express Credit Card
» Bank/ Wire/ Telegraphic Transfer
» Banker's Cheque / Bank Draft
We do not accept payments through cheque.
Upon arrival in India, the payment can be made through currency notes or
travelers cheque or through Master / Visa / Diners / American Express
Credit Card. In case of payments through a Credit Card, the bank
transaction charges-as applicable-would be levied over and above the
total amount.
No Show / Early Departure / Cancellation Policy
In case of cancellation of reservations and/or tour/travel services due
to any avoidable/unavoidable reason(s) we must be informed in writing.
Cancellation charges would be effective from the date we receive the
intimation in writing and cancellation charges would be as below.
» If the reservation is cancelled at least 30 "working
days" prior to the date of arrival - 90% of the advance deposit may
be refunded (except the transaction charges) after deducting 10% towards
processing/accounting charges.
» If the reservation is cancelled at least 15 "working
days" prior to the date of arrival - 75% of the advance deposit may
be refunded (except the transaction charges).
» If the reservation is cancelled at least 07 "working
days" prior to the date of arrival - 50% of the advance deposit may
be refunded (except the transaction charges).
» If the cancellation is any later than the above stated
period or in case of 'No Show'- No Refund
During "Peak-Season," which is defined by the density of
tourist inflow in each region, and may vary from place to place and
hotel to hotel, any particular hotel may implement a different
cancellation policy. The travel agent is bound to follow the hotel
specific cancellation policy; and in case of variation from the above
stated policy, the excess in cancellation charges will be borne by the
client and not the travel agent.
In case you cancel the trip after commencement, refund would be
restricted to a limited amount that too would depend on the amount that
we would be able to recover from the hoteliers we patronize. For unused
hotel accommodation, chartered transportation and missed meals etc. we
do not take any guarantee to refund.
Modifications/Cancellations sent directly to the hotel will not be
honored.
Refund :
In regard to refund of unused / unutilized services (which are paid for
and cancelled well in advance) the refund amount would be worked out on
the basis of cancellation policy as described above and the money would
be accordingly refunded to the person who has made the payment to us.
Any refund against a payment received through a Credit Card, will be
made on the same credit card only. Please note that the refund process
may take 2 to 8 weeks due to banking procedures.
No deductions will be made for the refunds (except the transaction
charges), which are made due to unavailability of services. If the
services requested are unavailable during the requested period, we will
offer similar alternatives well before the commencement of the services
and if the client does not find the alternatives acceptable, the advance
will be refunded. However, once the alternative service is accepted by
the client, cancellation of the same will be subject to the above stated
cancellation policy.
Tariffs And Taxes
Please note that after the finalization of the tour/service cost, if
there are any hikes in entrance fees of monuments/museums, taxes, fuel
cost or guide charges, the same would be charged as extra.
Hotel Administration reserves all rights for revision in room tariffs
until the actual check-in of the client. To confirm the reservation(s),
the payment is made in advance based on currently applicable and
published tariffs of the hotel. In an event of hike in room tariffs, by
the hotel administration, the Travel Agent will not be liable for the
additional supplement. The client is requested to note that under such
rare but possible circumstances, the client will be liable to pay the
additional supplement as demanded due to the revision in tariffs.
Travel Industry and Hotel Tariffs are governed by various Government
Taxes and Levies. The tariffs quoted on "Tax Inclusive" basis
generally include all applicable taxes and levies as on the date of
quotation. In an event of change in the rate of Government Taxes and
implementation of additional levies and/or taxes, the Travel Agent will
not be liable for the additional taxes. The client is requested to note
that under such rare but possible circumstances, the client will be
liable to pay the additional taxes or levies as implemented.
General Terms
Savion Travel Services Pvt. Ltd. acts only in the capacity of agent for
the hotels, airlines, transporters, railways & contractors providing
other services & all exchange orders, receipts, contracts &
tickets issued by us are issued subject to terms & conditions under
which these services are provided by them.
The hotel ratings given on our web sites are established by qualified
local authorities and do not reflect our opinion about the hotel or the
service rendered by the hotel.
All itineraries are sample itineraries, intended to give you a general
idea of the likely trip schedule. Numerous factors such as weather, road
conditions, the physical ability of the participants etc. may dictate
itinerary changes either before the tour or while on the trail. We
reserve the right to change any schedule in the interest of the trip
participants' safety, comfort & general well being.
We shall not be responsible for any delays & alterations in the
program or expenses incurred - directly or indirectly - due to natural
hazards, flight cancellations, accident, breakdown of machinery or
equipments, breakdown of transport, weather, sickness, landslides,
political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person,
property, or otherwise in connection with any accommodation,
transportation or other services, resulting - directly or indirectly -
from any act of GOD, dangers, fire, accident, breakdown in machinery or
equipment, breakdown of transport, wars, civil disturbances, strikes,
riots, thefts, pilferages, epidemics, medical or custom department
regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident,
sickness, loss due to theft, or any other reasons. Visitors are advised
to seek such insurance arrangements in their home country. All baggage's
& personal property/s at all times are at the client's risk.
Complaints regarding booked services
Any suggestions from the client will be gladly accepted in order to
improve the level of services and accommodation provided. We welcome
your feedback, comments and/or complaints regarding the services
purchased through us.
We have taken all reasonable care to make sure that all the services
are provided to a reasonable standard and are provided as described in
our Web Sites. However, Savion Travel Services Pvt. Ltd. is not
responsible for any changes made by the supplier of which we have not
been informed.
Savion Travel Services Pvt. Ltd. will not be responsible for any lapse
in services provided by a third party vendor like a hotel. We take
reasonable care while patronizing a hotel; however, may not under any
circumstances guarantee the standard of services provide at the hotel.
E & O E - Errors and Omissions Excepted
Savion Travel Services Pvt. Ltd. will not be responsible for any human
error or typing error, which has gone unnoticed by the guest or the
company's staff.
MODIFICATION OF THESE TERMS AND CONDITIONS
Savion Travel Services Pvt. Ltd. reserves the right to amend/modify the
terms, conditions, and notices as suitable in the interest of the
clients and the company; and to comply with the legal requirements
governing the industry.
Legal jurisdiction
For any dispute, the Civil Court of New Delhi, India is to be
acknowledged as the sole competent authority.
